Frequently Asked Questions

How long will it take for my order to ship?

Most orders placed before 2:00 PDT will be shipped on the same day. If your order doesn’t ship within 3 business days we will contact you to let you know why and give you the option of back ordering or canceling.

 

What is your warranty?

Our unconditional warranty is behind every product we supply and we will meet or exceed the warranty of the original manufacturer. Every product you order from us is approved by the FDA.  If you ever find any sign of a defect, simply let us know so we can offer an exchange.

 

What’s your returns and exchange policy?

All of our parts are guaranteed to work and if they don't we will take them back with no questions asked and no re-stocking fees. The unused item must be received back no later than 30 days from your purchase date for a full refund excluding shipping fees.

 

Where do orders ship from?

All of our orders ship from a Southern California warehouse.

 

Do I need to register to place an order?

No, you can check out anonymously but we do recommend creating an account. When you create an account you can easily re-order.

  

Can I pay by bank deposit?

We only accept bank deposits from institutional clients with pre-approved credit.

  

Do you ship internationally?

We do ship internationally, please contact us to place your order. Be advised, shipping internationally may incur additional customs and brokerage fees.